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TOSHOST LTD Dedicated Server Policy
Revision date: 05/17/2018
Torrents, TOR, Mining, IRC, Teamspeak, Minecraft, Starbound, Runescape and Chobots are not allowed.
To ensure the best performance for all of our customers, we use the following policies:
The Subscriber shall pay TOSHOST LTD all fees due upon receipt of an invoice specifying the amounts due (“Fees”). Fees are due and payable by the Subscriber within seven (7) days of the date of the invoice. The Acceptance by the Company of late or partial payments shall not waive any of TOSHOST LTD’s rights to collect the full amount due under this Agreement.
Fee & Suspension:
Services will be suspended on Subscriber accounts that reach two (2) days past the invoice due date and a ten percent (10%) late fee will be added to the outstanding balance. Once an account becomes two (2) days overdue, Services will enter into a 'suspended state'. In the 'suspended state' Subscriber data will not be in jeopardy. Services will be terminated on accounts that reach five (5) days past due.
All Dedicated Server payments to TOSHOST LTD are non-refundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 5 (5) days of the time the dispute occurred. If the Subscriber disputes a charge made to his/her/its credit card that, in the Company's sole discretion, is a valid charge under the provisions of the TOS and/or AUP, the Subscriber agrees to pay TOSHOST LTD an "Administrative Fee" of no less than two Hundred Dollars ($200). TOSHOST LTD may temporarily deny Services to the Subscriber by placing the Subscriber’s account into a suspended state or terminate this Agreement upon the failure of the Subscriber to pay charges when due. Such denial or termination will not relieve the Subscriber of his/her/its responsibility to pay all accrued charges.
All requests to cancel dedicated server must be made from the Subscriber’s client portal. Fiftheen days (15) days’ notice must be provided to TOSHOST LTD for monthly Subscriber Terms and thirty (30) days’ notice must be provided for any Subscriber Term greater than one month in length. Upon the cancellation notice, TOSHOST LTD has the right to reclaim the server immediately. TOSHOST LTD reserves the right to terminate service at any time. If an account is cancelled due to non-payment, TOSHOST LTD reserves the right to delete contents without notice and re-provision the server.Client accounts inactive for 30 or more days may be required to create a new account in order to have future services rendered.
TOSHOST LTD is not responsible for any damages to any client’s business. TOSHOST LTD makes no warranties or guarantees of any kind, expressed or implied, for services provided. Use of TOSHOST LTD’s service is at the client’s sole risk. Under no circumstances will TOSHOST LTD be liable for any claims resulting from the use or inability to use TOSHOST LTD’s services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to TOSHOST LTD servers, DNS caching, Internet bandwidth congestion, power failures, vandalism, or natural disasters.
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