If your WordPress site has been hacked and you are in Australia, the first question is usually what a cleanup costs. Prices we found for a single site range from A$110 to A$497 and up from local providers, and from about US$95 to US$399 from international services. The gap is large because the jobs are not always the same job. This guide compares what each one includes so you can judge a quote. Jump to our prices and order.
How we checked: we read each provider's own pricing page in September 2026. Where a page does not state something, such as the currency, tax or a reinfection policy, we say so and do not guess. Prices change, so confirm with the provider before you pay. We sell a malware removal service too, and it is listed below with the same rules.
Short version:
- A single-site cleanup costs anywhere from about US$95 to US$399 depending on the provider. Local prices in Australia are in the ranges above.
- Ask what is included: removing files alone is the cheap part. Credential rotation, finding what recreates the malware, blacklist requests and a written report are what stop it coming back.
- Ask about reinfection. Several providers give 30 days of free repeat cleaning. Sucuri's one-time plan says it does not cover re-infections.
What Australian providers charge
We read the pricing page of each provider below in September 2026. Their pages show dollar prices without naming the currency. All three are Australian businesses, so we treat them as Australian dollars. None of the pages says whether GST is included, so ask before you pay.
| Provider | Price | Turnaround | Reinfection terms | What is included |
|---|---|---|---|---|
| Optic Empire | A$110 once-off for malware removal (A$165 for a defaced or hacked site repair) | Not stated | "We'll fix it" money-back guarantee, terms apply | Finds malware and the likely entry point, resets permissions and credentials, submits a Google warning removal request, includes a hardening package |
| Smart Robbie | A$350 one-off cleanup (A$600 with software updates) | Removal within 48 hours | Not stated | Malware and hack removal, blocklist removal, quarantined backups, log cleanup review, software updates, hardening and password updates |
| Michael Sherry | From A$497 | Not stated | Not stated | Virus and malware removal, cleaning of hacked themes and plugins, security updates |
The spread is more than four to one for the same job, from A$110 to A$497 and up. Price alone does not tell you which cleanup is deeper, so compare what is included, not the headline number.
What international services charge
These are priced in US dollars and work remotely, so they are an option from anywhere. Also read in September 2026.
| Provider | Price | Turnaround | Reinfection terms |
|---|---|---|---|
| Sucuri (one-time cleanup) | US$98 (regular US$150) | First response estimate 30 hours | Not covered. The page says the plan does not cover re-infections. |
| FixRunner | US$95 (+US$29 for Google blacklist removal) | Within 24 hours | No specific re-cleanup guarantee stated |
| WP Fix It | US$117 per site (US$97 per site for several sites) | Not stated on the page | Repeat cleanups free if reinfected within 30 days |
| CleanTalk | US$119 per WordPress site (US$199 other CMS) | Usually up to one day | Free 30-day help with reinfection |
| Liquid Web | US$200 | Usually 24 to 48 hours | Free re-remediation within 14 days, 30 days if you follow their security recommendations |
| Total WP Support | US$399 | Same-day aim | Free restore if hacked again within 30 days |
Sucuri's page also shows the price it lists as regular: US$150 for a single site, with US$98 shown as the current price. Its subscription plans, which include unlimited cleanups, start at US$199.99 a year.
What drives the price
- How many sites. One WordPress install is a small job. Several sites in one hosting account, all sharing the same infection, is a different one.
- Depth of the infection. Files only, or files plus database, plus scheduled jobs, plus rogue admin accounts.
- Speed. Same-day or two-hour response usually costs more.
- What is bundled. Hardening, backups, blacklist requests, a written report, monitoring afterwards.
- The guarantee. A free re-clean window is a cost the provider is pricing in.
What a proper cleanup includes
Deleting the malicious files is the easy 20 percent. Ask whether the quote covers all of these:
- Finding and removing what recreates the malware: scheduled jobs, must-use plugins, edited theme files and other sites on the same account. We explain the five usual hiding places in why WordPress malware keeps coming back.
- Removing unknown administrator accounts.
- Rotating every credential (WordPress, hosting panel, SFTP, database) after the malware is gone, and resetting the security keys.
- Blacklist and browser-warning removal requests.
- Hardening so the same door does not open twice.
- A written report of what was found.
Our option: TOSHOST malware removal
Flat one-time fees, no subscription. Order straight from this page:
| Plan | Best for | Price | |
|---|---|---|---|
| WordPress Malware Removal | One hacked WordPress site | US$59 · A$84.23 | Order now |
| Full Account & Server Cleanup | A whole hosting account or a server | US$199 · A$284.10 | Order now |
| Emergency Response | An active attack, or several sites or servers | from US$499 · A$712.40 | Order now |
The buttons open checkout in Australian dollars. Emergency Response is a starting price; the final invoice is scoped to the incident.
Our WordPress malware removal is a flat one-time fee for one hacked WordPress site: US$59, or A$84.23 if you check out in Australian dollars. It includes a full malware and backdoor scan, malicious file removal, a check for reinfection in WordPress core and plugins, rotation of WordPress admin, database and hosting credentials, Google and Norton blacklist removal requests, a written incident summary and 7 days of reinfection monitoring.
If the whole hosting account or the server is compromised, the Full Account and Server Cleanup is US$199 (A$284.10 in Australian dollars) and includes a full-account forensic scan, a rebuild from a clean base for deeper compromises, an authorized-key and user-account audit, firewall hardening, backup setup with a restore test, and 30 days of monitoring. For an active attack or several servers, there is an Emergency Response tier at US$499 (A$712.40 in Australian dollars), scoped to the incident.
What to weigh honestly. We work remotely, so there is no local phone number, and we do not claim an Australian invoice with an ABN or GST. The store shows Australian dollar prices at checkout, but check the final amount and any card fee before you pay. Choose an Australian agency if you need a phone call in your own business hours, an invoice that shows GST and an ABN, or an ongoing maintenance arrangement with someone in your time zone. If you mainly want the cleanup done properly at a low flat fee, that is what ours is for.
If customer data may have been exposed
If customer personal information may have been exposed, check whether Australia's Notifiable Data Breaches scheme applies to your business. It depends on your size and the data involved, so ask your legal adviser. This is general information, not legal advice.
Sources checked in September 2026
Each provider's own pricing page: sucuri.net/one-time-cleanup, fixrunner.com, wpfixit.com, cleantalk.org/wordpress-malware-removal, liquidweb.com, totalwpsupport.com, opticempire.com.au, smartrobbie.com.au, michaelsherry.com.au.
Frequently asked questions
How much does WordPress malware removal cost in Australia?
Australian providers we checked charge from A$110 to A$497 and up for a one-off cleanup. International services charge roughly US$95 to US$399. What is included and whether reinfection is covered varies more than the price does.
Why do malware removal prices vary so much?
The price depends on how many sites and how much of the hosting account is infected, whether the database is affected, how fast you need it done, and what else is bundled: credential rotation, hardening, backups, blacklist requests and monitoring afterwards. A cheap cleanup that only deletes files often ends in a reinfection.
Is a free re-clean guarantee worth asking for?
Yes. Several providers state 30 days of free repeat cleaning if the site is reinfected. If the quote does not mention it, ask. Malware that keeps coming back usually means something that recreates it, such as a cron job or a rogue admin, was missed.
Can an overseas provider clean my site?
Yes, if the work is done remotely. The provider needs access to your hosting account or SFTP and WordPress admin, and you should rotate every password afterwards. The trade-off is that you may not get phone support in your own time zone.
What should I do while I wait for the cleanup?
Take a full backup before anything changes, keep the copy separate from the site, change your hosting and email passwords from a clean device, and do not restore an old backup over the infected site. If the site is redirecting visitors, put it in maintenance mode.
Do Australian prices include GST?
Not always, and the pricing pages we checked do not say. Ask whether the quote includes GST before you agree to it.
