If your WordPress site has been hacked and you are in New Zealand, the first question is usually what a cleanup costs. Prices we found for a single site range from NZ$299 to NZ$350 plus GST from local providers, and from about US$95 to US$399 from international services. The gap is large because the jobs are not always the same job. This guide compares what each one includes so you can judge a quote. Jump to our prices and order.
How we checked: we read each provider's own pricing page in September 2026. Where a page does not state something, such as the currency, tax or a reinfection policy, we say so and do not guess. Prices change, so confirm with the provider before you pay. We sell a malware removal service too, and it is listed below with the same rules.
Short version:
- A single-site cleanup costs anywhere from about US$95 to US$399 depending on the provider. Local prices in New Zealand are in the ranges above.
- Ask what is included: removing files alone is the cheap part. Credential rotation, finding what recreates the malware, blacklist requests and a written report are what stop it coming back.
- Ask about reinfection. Several providers give 30 days of free repeat cleaning. Sucuri's one-time plan says it does not cover re-infections.
What New Zealand providers charge
We read the pricing page of each provider below in September 2026. Prices are in New Zealand dollars. One of the two states clearly that GST is extra, so ask about GST with any quote.
| Provider | Price | Turnaround | Reinfection terms | What is included |
|---|---|---|---|---|
| RedJet | NZ$299 one-time | Work starts within 2 hours of receiving login details. Standard cleanups within 24 hours | Free fix if hacked again within 30 days | Malware removal across files, database scrub, Google and McAfee blacklist submissions, security patching, firewall and Cloudflare setup |
| Web Digital (Auckland) | NZ$350 + GST one-time (or NZ$95 + GST a month on a monitoring plan) | Same-day response. Most sites cleaned the same day | Not stated | Malware scanning and removal, spam scanning and removal, report on vulnerabilities found, priority access to the team |
Both providers are close on price, but the terms differ. RedJet states a 30-day free re-fix. Web Digital's page does not state one. A third provider we looked at, NZDH, publishes no price and asks you to request a fixed quote.
What international services charge
These are priced in US dollars and work remotely, so they are an option from anywhere. Also read in September 2026.
| Provider | Price | Turnaround | Reinfection terms |
|---|---|---|---|
| Sucuri (one-time cleanup) | US$98 (regular US$150) | First response estimate 30 hours | Not covered. The page says the plan does not cover re-infections. |
| FixRunner | US$95 (+US$29 for Google blacklist removal) | Within 24 hours | No specific re-cleanup guarantee stated |
| WP Fix It | US$117 per site (US$97 per site for several sites) | Not stated on the page | Repeat cleanups free if reinfected within 30 days |
| CleanTalk | US$119 per WordPress site (US$199 other CMS) | Usually up to one day | Free 30-day help with reinfection |
| Liquid Web | US$200 | Usually 24 to 48 hours | Free re-remediation within 14 days, 30 days if you follow their security recommendations |
| Total WP Support | US$399 | Same-day aim | Free restore if hacked again within 30 days |
Sucuri's page also shows the price it lists as regular: US$150 for a single site, with US$98 shown as the current price. Its subscription plans, which include unlimited cleanups, start at US$199.99 a year.
What drives the price
- How many sites. One WordPress install is a small job. Several sites in one hosting account, all sharing the same infection, is a different one.
- Depth of the infection. Files only, or files plus database, plus scheduled jobs, plus rogue admin accounts.
- Speed. Same-day or two-hour response usually costs more.
- What is bundled. Hardening, backups, blacklist requests, a written report, monitoring afterwards.
- The guarantee. A free re-clean window is a cost the provider is pricing in.
What a proper cleanup includes
Deleting the malicious files is the easy 20 percent. Ask whether the quote covers all of these:
- Finding and removing what recreates the malware: scheduled jobs, must-use plugins, edited theme files and other sites on the same account. We explain the five usual hiding places in why WordPress malware keeps coming back.
- Removing unknown administrator accounts.
- Rotating every credential (WordPress, hosting panel, SFTP, database) after the malware is gone, and resetting the security keys.
- Blacklist and browser-warning removal requests.
- Hardening so the same door does not open twice.
- A written report of what was found.
Our option: TOSHOST malware removal
Flat one-time fees, no subscription. Order straight from this page:
| Plan | Best for | Price | |
|---|---|---|---|
| WordPress Malware Removal | One hacked WordPress site | US$59 (about NZ$103) | Order now |
| Full Account & Server Cleanup | A whole hosting account or a server | US$199 (about NZ$349) | Order now |
| Emergency Response | An active attack, or several sites or servers | from US$499 (about NZ$875) | Order now |
Checkout is in US dollars. New Zealand dollar amounts are approximate. Emergency Response is a starting price; the final invoice is scoped to the incident.
Our WordPress malware removal is a flat one-time fee for one hacked WordPress site: US$59 (about NZ$103 at mid-market exchange rates in late September 2026). It includes a full malware and backdoor scan, malicious file removal, a check for reinfection in WordPress core and plugins, rotation of WordPress admin, database and hosting credentials, Google and Norton blacklist removal requests, a written incident summary and 7 days of reinfection monitoring.
If the whole hosting account or the server is compromised, the Full Account and Server Cleanup is US$199 (about NZ$349) and includes a full-account forensic scan, a rebuild from a clean base for deeper compromises, an authorized-key and user-account audit, firewall hardening, backup setup with a restore test, and 30 days of monitoring. For an active attack or several servers, there is an Emergency Response tier at US$499 (about NZ$875), scoped to the incident.
What to weigh honestly. We work remotely and the store does not offer New Zealand dollar checkout, so you pay in US dollars (or Australian dollars), and your card may add a foreign-exchange fee. There is no local phone number. Choose a New Zealand provider if you want someone in your own time zone, a GST invoice, or in-person help in Auckland or another main centre. If you mainly want the cleanup done properly at a low flat fee, that is what ours is for.
If customer data may have been exposed
If customer personal information may have been exposed, check whether the notifiable privacy breach rules under New Zealand's Privacy Act 2020 apply to your business. Ask your legal adviser. This is general information, not legal advice.
Sources checked in September 2026
Each provider's own pricing page: sucuri.net/one-time-cleanup, fixrunner.com, wpfixit.com, cleantalk.org/wordpress-malware-removal, liquidweb.com, totalwpsupport.com, redjet.co.nz, webdigitalauckland.co.nz, nzdh.co.nz.
Frequently asked questions
How much does WordPress malware removal cost in New Zealand?
New Zealand providers we checked charge NZ$299 to NZ$350 plus GST for a one-time cleanup. International services charge roughly US$95 to US$399.
Why do malware removal prices vary so much?
The price depends on how many sites and how much of the hosting account is infected, whether the database is affected, how fast you need it done, and what else is bundled: credential rotation, hardening, backups, blacklist requests and monitoring afterwards. A cheap cleanup that only deletes files often ends in a reinfection.
Is a free re-clean guarantee worth asking for?
Yes. Several providers state 30 days of free repeat cleaning if the site is reinfected. If the quote does not mention it, ask. Malware that keeps coming back usually means something that recreates it, such as a cron job or a rogue admin, was missed.
Can an overseas provider clean my site?
Yes, if the work is done remotely. The provider needs access to your hosting account or SFTP and WordPress admin, and you should rotate every password afterwards. The trade-off is that you may not get phone support in your own time zone.
What should I do while I wait for the cleanup?
Take a full backup before anything changes, keep the copy separate from the site, change your hosting and email passwords from a clean device, and do not restore an old backup over the infected site. If the site is redirecting visitors, put it in maintenance mode.
Is GST included in New Zealand malware removal quotes?
It depends on the provider. Web Digital, for example, states its prices are plus GST. Ask each provider whether the quoted price includes 15 percent GST.
